Privacy policy

Privacy Policy

Effective Date: May 2026

Welcome to Reliance Packagings.

We care about the privacy of our visitors. The following Privacy Policy outlines how we will use, store, use and protect your information should you visit our website or communicate with us by sending us requests for quotation, orders and other information by SMS, e mail, telephone or contact form or simply visit our site.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Company name
• Email address
• Phone number
• Billing and shipping address
• Order and quotation details
• Payment-related information

Technical Information

• IP address
• Browser type
• Device information
• Website usage data
• Cookies and analytics information

Communication Information

• SMS communication records
• Customer support inquiries
• Email correspondence
• Contact form submissions

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide custom packaging and printing services
• To prepare quotations and process orders
• To communicate order updates and shipment notifications
• To provide customer support
• To improve our website and services
• To prevent fraud and maintain security
• To comply with legal obligations
• To send SMS notifications related to orders, support, and customer service

3. SMS Communication Policy

In order to do so, by providing your phone number, you agree to receive SMS from Reliance Packagings in reference to the:

• Order confirmations
• Quotation updates
• Production updates
• Shipping notifications
• Customer support communication

SMS Consent

No SMS consent is shared with a third party or affiliate for marketing purposes.

Opt-Out

You can unsubscribe to text messages at any time by responding with:

• STOP to unsubscribe
• HELP for assistance

Message and data rates may apply depending on your mobile carrier.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with:

• Shipping and logistics providers
• Payment processing companies
• Website hosting and technical service providers
• Legal authorities when required by law

Third party service providers shall be required to maintain and protect your information. Your information may be used only for business reasons with your approval.

5. Cookies & Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve website functionality
• Analyze visitor behavior
• Enhance user experience
• Monitor website performance

You may disable cookies through your browser settings.

6. Data Security

We apply suitable technical and organizational security measures in order to secure your information from:

• Unauthorized access
• Data loss
• Misuse
• Disclosure or alteration

However, no internet transmission or electronic storage method is completely secure.

7. Data Retention

We retain customer information only for as long as necessary to:

• Fulfill orders and services
• Maintain business records
• Comply with legal and tax obligations
• Resolve disputes

8. Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information where legally permitted
• Opt out of communications

Requests can be made using the information below.

9. Third-Party Links

There may be links on this website to other websites.

We cannot be responsible for privacy policies or content of these other websites.

10. Children's Privacy

This website does not offer services to persons under the age of 13.

We do not knowingly solicit or collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Any changes will be posted on this page with the updated effective date.

12. Contact Information

Reliance Packagings

Website: www.reliancepackagings.com

Email: sales@reliancepackagings.com

Customer Support: Available during business hours